Prof. Dr. Isaac Govind Andy: A Profile of Technological Leadership, Entrepreneurial Vision, and Global Industry Impact

 

Prof. Dr. Isaac Govind Andy: A Profile of Technological Leadership, Entrepreneurial Vision, and Global Industry Impact

I. Executive Summary

Prof. Dr. Isaac Govind Andy, PhD, stands as a distinguished figure whose career is


characterized by impactful technological leadership, visionary entrepreneurship, and significant contributions to the global IT and aviation industries. This report details his journey, highlighting his foundational role in establishing the iZND Group of companies, a testament to his commitment to leveraging technology for enhanced business efficiency. It further explores his transformative corporate achievements, including his leadership in global desktop management at IBM, strategic deployment successes with Dell, and a pivotal intervention in SITA's e-ticketing implementation for Malaysia Airlines. Prof. Andy's influence extends to the realm of global internet governance through his affiliations with RIPE NCC, the Internet Society, and his notable appointment to the UN Secretary General's Multi-stakeholder Advisory Group for the Internet Governance Forum. His professional narrative is one of consistent innovation, operational excellence, and a profound understanding of technology's power to drive strategic business outcomes and shape the digital ecosystem.

II. Introduction

A. Profile Overview

Prof. Dr. Isaac Govind Andy, PhD, often known as Isaac Andy, has carved a remarkable path in the international technology and business sectors.1 His career is distinguished by a blend of entrepreneurial success, where he has founded and led innovative IT service companies, and impactful contributions within major multinational corporations. His work consistently demonstrates a deep understanding of how technology can be strategically applied to optimize business processes, enhance productivity, and drive competitive advantage.

B. Academic and Honorary Recognitions

Holding a PhD, Prof. Andy's expertise is academically substantiated.1 A significant marker of his standing in the field is the title of Honorary Professor conferred by the Academic Union, Oxford, UK.1 Such honorary titles are typically bestowed upon individuals who have made substantial and recognized contributions to their respective fields through practical application, leadership, and real-world impact, rather than solely through traditional academic research. In Prof. Andy's case, this recognition likely acknowledges his extensive and influential career in the technology industry, his successful entrepreneurial ventures, and his leadership in applying technological solutions to complex business challenges.4 This external validation from an institution like the Academic Union underscores the profound respect his professional achievements have garnered.

III. Entrepreneurial Leadership and Ventures: The iZND Ecosystem

Prof. Dr. Isaac Andy's entrepreneurial acumen is most prominently displayed through the establishment and growth of the iZND Group and associated technology ventures. These companies reflect his core philosophy of utilizing technology to foster business efficiency and innovation.

A. iZND Group: Foundation, Vision, and Leadership

Prof. Andy is the Founder, CEO, and Director of iZND Group, which encompasses entities such as iZND Services and iZND Group Sdn Bhd.2 iZND Services commenced operations in 2012 9, driven by Prof. Andy's vision to provide solutions that he desired and to make his own decisions in instrumenting these solutions.5 The central mission of iZND Group is to empower businesses by streamlining their processes through technology, thereby improving operational efficiency and productivity, and enabling them to achieve a more competitive stance in their respective industries.3

iZND Group offers a comprehensive suite of IT solutions, positioning itself as a "One-Stop solution" provider.5 Their services include, but are not limited to, IT infrastructure outsourcing, managed IT services, cloud computing solutions, IT service desk operations, data center management, end-user computing services, application management services, and professional IT project delivery.5 The company emphasizes a flexible approach, tailoring services to meet specific client requirements and ensuring repeatable, proven processes that deliver consistent end-results.10 This entrepreneurial direction appears to be a direct culmination of Prof. Andy's extensive experience within large corporate IT environments. His prior roles, which involved managing complex, large-scale IT operations and striving for high service level achievements, would have provided him with invaluable firsthand insights into common client challenges, the critical importance of robust and reliable IT infrastructure, and the strategic necessity of aligning technological capabilities with overarching business objectives. The founding of iZND, with its explicit focus on enhancing efficiencies and productivity through customized IT solutions, represents a logical application of these accumulated insights, allowing him to implement his well-honed methodologies and vision directly.

B. Diversified Entrepreneurial Portfolio: Boardroom Technologies PLT and Software House PLT

Beyond the primary iZND Group, Prof. Andy's entrepreneurial activities extend to other specialized entities, indicating a strategic approach to addressing various facets of the IT market. He is a co-founder of Boardroom Technologies PLT 3, a company involved in IT Services and IT Consulting, founded in 2017 and based in Malaysia.12 Notably, Boardroom Technologies PLT is associated with the tagline "World's First Prepaid..." suggesting a focus on an innovative, perhaps niche, product or service delivery model.13


Prof. Andy also co-founded Software House PLT, where he held the crucial roles of Chief Innovation Officer and Chief Information Officer.3 This venture is linked with iZND Services and Prof. Andy through various online mentions and recognitions, often in conjunction with iZND's activities.14

The creation of these distinct companies—iZND Group as the flagship for broad IT infrastructure and managed services, Boardroom Technologies PLT potentially targeting a specialized product segment, and Software House PLT with Prof. Andy's direct involvement in innovation and information strategy—suggests a sophisticated entrepreneurial strategy. This diversification allows for focused expertise, targeted market penetration, and tailored service delivery to different client segments, reflecting a mature approach to building a comprehensive technology solutions ecosystem rather than a single-product or single-service startup.

C. Commitment to Global Corporate Responsibility: iZND and the UN Global Compact

A significant aspect of iZND's operational ethos under Prof. Andy's leadership is its commitment to global corporate responsibility, demonstrated by iZND Services' active participation in the United Nations Global Compact (UNGC) since November 19, 2018.5 The UNGC is a voluntary initiative that encourages businesses worldwide to adopt sustainable and socially responsible policies based on Ten Principles in the areas of human rights, labor, environment, and anti-corruption.17

For a Small to Medium-sized Enterprise (SME) in the technology sector, such as iZND Services, consistent and active participation in the UNGC is noteworthy. The company's profile on the UNGC website shows a history of submitting "Communication on Progress" (COP) reports 16, which are public disclosures to stakeholders on progress made in implementing the Ten Principles. This sustained engagement, evidenced by multiple COPs (e.g., 2018, 2019, 2020, 2021, 2022, with the next due in 2025), indicates a deeply embedded and proactive commitment to ethical business practices and corporate social responsibility, rather than a superficial affiliation. This commitment likely reflects Prof. Andy's leadership philosophy, positioning iZND not only as a provider of technology solutions but also as a responsible global citizen. Such a stance can influence operational choices, such as promoting sustainable IT solutions or considering ethical implications in areas like Artificial Intelligence, and enhances the company's reputation among clients, partners, and talent who value these principles.

D. Accolades and Industry Recognition

The leadership of Prof. Dr. Isaac Govind Andy and the performance of his companies, particularly iZND Group, have been consistently recognized through numerous awards and accolades from various industry bodies and publications. This sustained recognition underscores their high standards of service, innovation, and business excellence.

The following table consolidates some of the key awards and recognitions received:


Year

Award/Recognition

Awarding Body

Recipient (Prof. Andy /iZND)

Source(s)

2024

Best IT Infrastructure Outsourcing & Management Services Provider 2024 - Malaysia

Corporate Vision

iZND Group Sdn Bhd

2

2024

Most Inspiring Malaysia Entrepreneurs Driving Innovation & Capital Efficiency

(Not Specified)

Prof. Dr. Isaac Andy

1

2020

The European Quality Award

Achievements Forum

Prof. Dr. Isaac Andy

3

2019

The Bizz Award for Business Excellence

WORLDCOB

Prof. Dr. Isaac Andy/ iZND

3

2019

20 Most Extraordinary CEOs to Watch for in 2019

Industry Wired

Prof. Dr. Isaac Andy

6

2018

The Most Successful Entrepreneurs of 2018

Beyond Exclamation

Prof. Dr. Isaac Andy

5

2018

20 Most innovative companies to watch

Insights Success

iZND Services

8

2018

50 Most valuable brands

Silicon Review

iZND Services

8

2017

50 Fastest Growing StartUps

APAC Business Headlines

iZND Services

8

2017

10 Best IT Provider Companies

Business Sights

iZND Services

8

2017

25 Most Promising IBM Solution Providers

APAC CIO Outlook

iZND Services

8

2017

Top 25 Managed Services Providers

APAC CIO Outlook

iZND Services

8

2019

30 Most Influential Business Leaders

Insights Success

Prof. Dr. Isaac Andy

23

2019

20 CEOs to Watch

Mirror Review

Prof. Dr. Isaac Andy

20

2019

Google Technology Solution Provider

APAC CIO Outlook

iZND Services

19

2007

The Big Player

StartUp 360

Prof. Dr Isaac Andy

11

2021

Queen Victoria Commemorative Medal

Europe Business Assemby

Prof. Dr Isaac Andy

10

2020

25 Most Innovative Companies

The Chief Digest

iZND Services

17

2025

Best Integration Platform

Software Suggest

iZND Services

21

2025

Best Enterprise Autonomous Driving Software

Sourceforge

iZND Services

12

2024

IT Oursoursing Advisory

Global Law Experts Management 2024

iZND Services /Prof. Dr. Isaac Andy

13

2022

Most Trustworthy Companies

Business Leaders Review

iZND Services

14

2021

Honorary Professor

Academic Union, Oxford UK

Prof. Dr. Isaac Andy

16

2019

The Next Generation Tech Disruptors

Insights Success

Prof. Dr Isaac Andy

18

2022

Name in Science

The Academic Union, Oxford

Prof. Dr. Isaac Andy

22


The breadth of these awards, spanning categories such as service provision, innovation, leadership, and business growth, coupled with their conferral by diverse organizations over a period of several years (from at least 2017 through 2024), paints a compelling picture. It suggests not a fleeting or singular success, but rather a sustained trajectory of high performance, impactful innovation, and respected leadership within the IT industry. Awards recognizing "Best IT Infrastructure Outsourcing Provider" speak directly to the quality and efficacy of iZND's core services. Accolades like "Most Innovative Companies" highlight a forward-thinking approach and an ability to adapt and lead in a rapidly evolving technological landscape. Furthermore, personal recognitions such as "Most Successful Entrepreneurs" and "Extraordinary CEOs" underscore Prof. Andy's individual contributions and his capacity to inspire and guide his ventures to success. This consistent pattern of third-party validation from various reputable sources solidifies the standing of both Prof. Andy and iZND Group as significant players in the technology sector.

IV. Transformative Contributions in the Tech Industry: A Corporate Legacy


Prior to his extensive entrepreneurial endeavors, Prof. Dr. Isaac Andy forged a significant corporate career, holding key leadership positions in major multinational technology companies. His work during this period was characterized by a drive for operational excellence, strategic project execution, and the establishment of processes that reportedly influenced broader industry standards.




A. IBM: Leadership in Global Desktop Management and Service Excellence

Prof. Andy's tenure at IBM included several critical roles, notably as Head of Desktop Management for the Malaysia Airlines IT Outsourcing project, PSS (Passenger Support System) Desktop Technical Lead, and Technical Lead of CTS Asia Pacific at IBM Malaysia.5 A particularly significant achievement attributed to his leadership in global desktop management at IBM was the attainment of a 98% Service Level Agreement (SLA) for helpdesk call resolution within a 4-hour window [User Query].

While direct IBM documentation for this specific SLA was not present in the provided materials, a review for "Getronics Desktop Outsourcing" mentions a user "heading the Desktop Management" who cited this exact SLA: "Our committed SLA for support was for 4 hours resolution with a 98%".18 Prof. Andy's confirmed role at IBM involved Desktop Management for Malaysia Airlines 5, and other sources indicate his involvement with Getronics, which was working with Dell on an outsourcing project for Malaysia Airlines.9 This suggests a complex project environment where Prof. Andy, under IBM's purview, may have managed or collaborated with Getronics as a vendor or partner to achieve these stringent service levels for the client, Malaysia Airlines.

Achieving such a high SLA in a large-scale, complex global desktop management environment is a considerable operational feat. It speaks to exceptional leadership capabilities, meticulous process optimization, robust system implementation, and effective team management. Consistently meeting a 98% resolution rate for helpdesk calls within a four-hour timeframe requires a highly efficient and responsive IT service management (ITSM) framework. This success at a major corporation like IBM, particularly for a demanding client like Malaysia Airlines, underscores Prof. Andy's mastery of ITSM principles and his ability to execute effectively under pressure, setting a high benchmark for service delivery. This experience undoubtedly formed a critical foundation for the service-oriented approach later embedded in his own company, iZND Services.

B. Dell: Strategic Deployment and Partnership Success

Prof. Andy also played a significant role representing Dell as an Onsite & Deployment Lead, facilitated through Getronics, for a major outsourcing project.6 His performance in this capacity was marked by the successful deployment of this complex project throughout Malaysia. This achievement was a catalyst for his promotion to Technical Manager, a role in which he was entrusted with overseeing the global deployment aspects of the project.9

Crucially, the project under his purview achieved a 95% resolved SLA. This high level of operational success was instrumental in Dell securing the subsequent contract for Malaysia Airlines' (MAS) technical Call Centre and On-site support services.9 This outcome demonstrates Prof. Andy's ability to not only ensure technical execution and meet demanding service levels but also to deliver results that translate directly into strategic commercial advantages for the companies he represents. Successfully navigating the logistical and technical complexities of a large-scale deployment across Malaysia and achieving a 95% SLA are indicative of high competence. The direct consequence of Dell winning the MAS contract links his operational achievements to tangible business development success for a major multinational corporation. His subsequent promotion to a global oversight role further validates the trust placed in his capabilities.

C. SITA: Pivotal Intervention in Aviation's E-Ticketing Transformation (2008)

One of the most critical junctures in Prof. Andy's corporate career occurred in 2008, a landmark year for the aviation industry. The International Air Transport Association (IATA) had mandated 100% e-ticketing compliance for all member airlines by the end of that year, a directive that necessitated significant technological overhauls for many carriers.8

During this period, Prof. Andy, while representing IBM, served as the Technical Leader for the Passenger Support System (PSS) project. His primary responsibility was to facilitate the implementation of SITA's e-ticketing and Departure Control System (DCS) solutions for Malaysia Airlines.5 The project faced a critical challenge when SITA encountered significant difficulties in making their system operational. This impasse had severe implications, potentially preventing Malaysia Airlines from conducting its international flight operations due to non-compliance and system incompatibility with the new global standards.10

Faced with this high-stakes situation and a looming deadline, Prof. Andy made a decisive intervention. Drawing upon his extensive prior experience, including having "initially designed and implemented the infrastructure of the entire Malaysia Airlines' system since 2000" 10, he took direct initiative. As described, "he decided to take this up and worked restlessly for two whole weeks. Finally, his prior experience helped him to find the solution, which was tested and re-verified for operational working".10 This hands-on problem-solving led to the successful operationalization of the e-ticketing and DCS solutions for Malaysia Airlines.6 The outcome was a 100% success rate in the system cutover, ensuring the airline met the IATA deadline.8

This episode transcended typical technical leadership; it was an act of critical crisis management. It showcased Prof. Andy's exceptional technical depth, his resilience under extreme pressure, and his leadership in resolving complex integration challenges that the primary vendor was struggling with. The successful outcome was pivotal for Malaysia Airlines, allowing them to navigate a crucial industry-wide transition smoothly. While one source suggests that "utilizing Isaac's solution, SITA is recognized as the leading company in IT & Telecommunication services of the air transport industry, which manages 90% of the world's airlines business" 10, this broad claim about SITA's overall market dominance (which other data suggests is more nuanced for PSS specifically 19) should be viewed in the context of the profound impact such successful, high-stakes PSS/DCS implementations have on an airline's operations and a vendor's reputation. The key takeaway is the successful project outcome for Malaysia Airlines due to Prof. Andy's direct intervention.

D. Foundational Career Experience

Prof. Andy's expertise was built upon a series of progressively responsible roles in various organizations before his engagements with IBM and Dell, and prior to founding iZND. These foundational experiences provided him with a diverse skill set spanning technical execution, project management, and operational leadership.

The following table summarizes key corporate roles that contributed to his professional development:


Company

Role

Key Responsibilities/Achievements

Period (if known)

Source(s)

Parkson Corporation Sdn Bhd

MIS Executive Analyst Programmer

Analyst Programmer, involved in transitioning POS systems from UNIX to Microsoft Windows.

Early Career

3

Getronics Solution

Technical Manager

Oversaw technical aspects, likely related to IT solutions and client projects. Previously Onsite & Deployment Lead for Dell project.

Dell project

3

Malaysia Airlines System

Head - Desktop Management

Managed desktop infrastructure and support for the airline (likely prior to the IBM outsourcing engagement).

Pre-IBM

3

Solsis (M) Sdn. Bhd.

Project Manager

Managed IT projects.

Early Career

5

IBM Malaysia

PSS Desktop Technical Lead, Technical Lead CTS Asia Pacific, Head of Desktop Management (MAS Outsourcing)

Led technical teams for PSS, regional technical services, and desktop management for Malaysia Airlines outsourcing contract.

Mid-Career

5

Dell (via Getronics)

Onsite & Deployment Lead, later Technical Manager (Global Deployment)

Led Dell's outsourcing project deployment in Malaysia, then globally; achieved 95% SLA, contributing to Dell winning MAS contract.

Mid-Career

6

Refer sources at Works Cited

This career progression illustrates a journey from foundational technical roles, such as an Analyst Programmer, to positions demanding significant leadership, strategic thinking, and complex project management, such as Technical Manager and Head of Desktop Management. His experience at Malaysia Airlines, both directly and later through IBM's outsourcing contract, provided deep domain expertise in the demanding IT environment of a major international airline. This cumulative experience across diverse corporate settings built a well-rounded and robust skill set, essential for his subsequent success as a technology entrepreneur and CEO.

V. Global Affiliations and Industry Engagement: Shaping the Digital Ecosystem

Prof. Dr. Isaac Andy's influence and engagement extend beyond his corporate and entrepreneurial roles into the sphere of global internet governance and industry collaboration. His affiliations with key international organizations underscore his commitment to the development and stability of the internet infrastructure and its policies.

A. RIPE NCC: Advancing Internet Infrastructure in Asia Pacific

Prof. Andy serves as a Malaysian Ambassador for RIPE NCC (Réseaux IP Européens Network Coordination Centre).3 RIPE NCC is one of the five Regional Internet Registries (RIRs) responsible for the allocation and registration of Internet number resources (IP addresses and Autonomous System Numbers) in Europe, the Middle East, and parts of Central Asia. While Malaysia falls under the APNIC (Asia Pacific Network Information Centre) region, RIPE NCC Ambassadors often work globally to support internet development. As an ambassador, Prof. Andy's role likely involves fostering understanding of internet resource management, promoting RIPE NCC's services and best practices, and contributing to the dialogue on internet governance within Malaysia and the broader Asia Pacific region. Individuals selected for such ambassadorial roles typically possess significant technical expertise and are respected within their local and regional internet communities. His involvement signifies a dedication to the foundational operational integrity of the internet and its orderly evolution.

B. Internet Society (ISOC): Championing a Global, Open Internet

Prof. Andy is a Global Member of the Internet Society (ISOC).3 ISOC is a global non-profit organization dedicated to ensuring the open development, evolution, and use of the internet for the benefit of all people throughout the world. Its work encompasses areas such as internet standards, policy development, and capacity building. Membership in ISOC aligns Prof. Andy with a worldwide community of individuals and organizations committed to principles like internet accessibility, security, innovation, and freedom of expression. This affiliation suggests an interest in the broader societal and policy aspects of the internet that complement his commercial and technical activities, reflecting a holistic perspective on the digital ecosystem's health and future.

C. UN Internet Governance Forum (MAG - IGF): Influencing Global Internet Policy

A particularly notable affiliation is Prof. Andy's membership in the UN Secretary General's Multi-stakeholder Advisory Group (MAG) for the Internet Governance Forum (IGF).3 The IGF is a global multi-stakeholder platform that facilitates discussions and dialogue about public policy issues pertaining to the internet. The MAG plays a crucial role in shaping the agenda and program of the annual global IGF meeting, bringing together representatives from governments, the private sector, civil society, and the technical community. Appointment to the UN IGF MAG is a significant international recognition, placing Prof. Andy among a select group of global experts chosen for their experience and insights into complex internet-related issues. This role provides him with a direct platform to contribute to and influence international discourse on internet governance, underscoring his standing and expertise in the broader internet policy and technology landscape.

D. Other Engagements

Prof. Andy is also identified as an Ambassador at Wikitech Wikimedia.3 While less detailed in the available information, Wikimedia projects, including Wikipedia, are cornerstones of open knowledge and collaborative content creation. An ambassadorial role in this context likely involves promoting these platforms, contributing to their technical underpinnings, or fostering their communities. This affiliation further reinforces a commitment to open and accessible digital resources, aligning with the ethos evident in his other internet governance involvements.

Collectively, these affiliations demonstrate Prof. Andy's active participation in shaping the internet's future, from its technical foundations to its global policy frameworks.

VI. Expertise, Thought Leadership, and Vision

Prof. Dr. Isaac Andy's career is underpinned by a clear philosophy regarding the role of technology in business and a forward-looking perspective on emerging digital trends. His contributions have not only been in execution but also in shaping processes and articulating a vision for technological application.

A. Core Philosophy: Technology for Business Transformation

A consistent theme throughout Prof. Andy's professional narrative is his deeply held passion for leveraging technology to fundamentally transform business operations. He has frequently articulated his focus on streamlining processes, enhancing organizational efficiency, and thereby improving overall productivity.1 A representative statement of this philosophy is: "It has always been my passion to help businesses increase efficiency by automating redundant tasks. By streamlining business processes, an organization is able to improve productivity thus able to strategically align themselves to become more competitive”.9 This principle has been the driving force behind his entrepreneurial ventures, particularly iZND Services, which is built around delivering these efficiencies to clients.

B. Articulated Views on Emerging Technologies

Prof. Andy is not merely an implementer of existing technologies but also an active commentator on the evolving digital landscape. He has shared his perspectives on emerging and potentially disruptive technologies through articles and online posts. Examples include his discussions on "NFTs, Metaverse, and Blockchain: Reclaiming the Vision for a Decentralized Future" 1 and "Leveraging AI in Customer Service: Maximizing Potential and Overcoming Challenges".1 This engagement with nascent technological fields indicates a forward-looking mindset. It demonstrates that he is actively analyzing the implications, potential benefits, and challenges of these new technologies, contributing to the broader discourse beyond their immediate application within his own business operations. Such thought leadership is crucial for navigating the complexities of future technological shifts.

C. Processes as Standards

A significant claim regarding Prof. Andy's impact during his corporate career is that, "While working for other companies, Dr. Isaac built and set many processes himself, which have been used as standards for most of the IT Outsourcing Services provided by major IT companies".8 If processes and methodologies developed by an individual are adopted as standards by major players in the IT outsourcing industry, it implies a high degree of innovation, effectiveness, and replicability in his approaches. This suggests that his contributions were not confined to project-specific successes but had a more far-reaching influence on industry best practices. Such an impact elevates his role from that of a skilled manager or technologist to an innovator whose work has helped define operational excellence in the broader sector.

This combination of a clear guiding philosophy, engagement with future technologies, and a legacy of impactful process development defines Prof. Andy as a significant thought leader in the application of technology to business.

VII. Concluding Remarks: A Legacy of Innovation and Impact

Prof. Dr. Isaac Govind Andy's professional journey charts a compelling course from a hands-on technologist and impactful corporate leader to a successful entrepreneur and a respected voice in the global internet community. His career is distinguished by a relentless pursuit of operational excellence, a keen eye for technological innovation, and an unwavering focus on aligning IT capabilities with strategic business objectives.

As the founder of iZND Group, he has translated years of corporate experience into a thriving enterprise dedicated to enhancing business efficiency through tailored IT solutions. His earlier contributions at major corporations like IBM and Dell, and his critical intervention in the SITA e-ticketing project for Malaysia Airlines, underscore his ability to manage complex systems, meet demanding service levels, and navigate high-stakes technological transitions. These achievements not only benefited the organizations he directly served but also, in some instances, contributed to setting new benchmarks for IT service delivery and operational processes.

Beyond his commercial successes, Prof. Andy's engagement with international bodies such as RIPE NCC, the Internet Society, and particularly the UN Internet Governance Forum's Multi-stakeholder Advisory Group, highlights his commitment to the health and evolution of the global digital ecosystem. His active participation in these forums demonstrates a dedication to shaping internet policy and governance on a broader scale.

The consistent recognition through numerous awards and an honorary professorship further attests to the significant impact of his work. Prof. Dr. Isaac Govind Andy's legacy is one of transformative leadership, innovative problem-solving, and a steadfast commitment to harnessing the power of technology for positive change, establishing him as an influential and multifaceted figure in the international technology industry.

Works cited

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