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The 20 Best-Performing CEOs To Watch Out For In 2019.

Isaac Andy: Optimizing Clients’ Businesses With iZND’s One-Stop Solution Mirror Review Share This! Isaac Andy, the Co-founder and CEO of iZND Services is an application developer, database administrator, and project manager in a wide variety of business applications. As a personal achievement, he was nominated by the Senate Committee Malaysian Honorary Doctorate Organization, which is under UN Global Education Centre by the International University of Peace. Isaac’s Journey of Handling Complex ProjectsThe Beginning It all began when IATA (International Airlines Ticketing Association) imposed the final deadline for all airlines to be e-ticketing compliance by the end of 2008. At that time, Isaac was representing IBM, heading the Desktop Management that manages the IT Outsourcing for Malaysia Airlines. There was a special IBM project team called PSS (Passenger Support System) assigned for the e-ticketing migration for Malaysia Airlines. Le…

Proud to announce we're an authorized Freshdesk reseller!

We’re proud to announce that as of July 16th, iZND Services is registered as an authorized Freshdesk reseller!

Freshdesk is a state of the art help desk tool, aimed making sure its users have all the tools available for delivering excellent customer support. Check their features here for more details.

At iZND Services, we have been using Freshdesk ourselves for quite a while and we absolutely love the product. Thanks to Freshdesk, we’re able to support our customers on Google Apps as well as other products (such as Tech Support) in a professional way. Setting up Freshdesk really was a walk in the park, we were literally receiving tickets within 15 minutes of creating our account. 

Since then, we’ve configured automated routing of tickets depending on their content, set up specific email replies and canned responses and run reports every month to see how well we’re doing. As a cherry on the cake, Freshdesk integrates with our bread and butter, Google Apps out of the box!

As we started getting very positive customer feedback about the support we gave using Freshdesk, and given some level of customer support is required at almost any organization, we decided to join Freshdesk as an authorized reseller to broaden our offering and make our customers happy.

Visit iZND's Official Freshdesk reseller page at http://freshdesk.com/signup/partners_izndservices